The Real Cost of Team Meetings

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Posted on 20th February 2012 by Kristin Arnold in Facilitation |Speaking Trends

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I continue to be amazed at how leaders can call a meeting without really thinking through the meeting objectives, outcomes, and agenda. Your meetings are costing the company real dollars – although those costs are sunk costs in the form of payroll.

Even those meetings that charge real dollars to a cost center aren’t well thought out. These meetings are typically held “off-site” – where more attention is placed on the location, the food, and the cocktail party! Although major blocks of time are allocated for specific discussions, it still falls prey to the typical meeting pitfalls.

So how much are your meetings costing you? Check out this simple way to calculate the cost of an average meeting.

Let’s use an example of a typical leadership team off-site (I’ll use some numbers that make the math easy!):

Average Annual Salary $100,000
Team Size 15
Length of Meeting (hours) 9
Cost of Meeting $6,667
Meeting Room Fee $500
A/V Charges $500
# of People Staying at Hotel 15
Average Lodging Cost $200
Average Food Costs $150
Meeting Expenses $6, 250

 

 

 

 

 

The total cost of this one-day off-site is $12,917! Be sure to take into account the costs of the work that isn’t getting done since your people are away from the workplace, as well as looking at the historical trend for your meeting effectiveness. Are all your meetings top notch? No improvement needed?

Consider this: What is the cost to you and your company if this meeting bombs? Hiring a professional facilitator starts sounding like a good investment!

Understanding Your Audience as a Speaker

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Posted on 17th November 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |presentation skills |Set The Tone |Uncategorized |Word Choice

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To be an effective, engaging presenter, you have to let go of your own internal conversations and focus on your audience. This means you have to care sincerely about and want to connect with each person in the audience. They need to know that you are putting their needs first. That means you need to know enough about them so they feel they can trust you and will want to listen to you.

Research. We all despise the speaker who delivers his presentation on autopilot, never changing a word. It is the same presentation for one audience as it is for a completely different audience. To engage an audience, a presenter needs to find out their hopes, fears, and interests. Take the time to understand the people, their backgrounds, and the collective culture—often called the “personality” of the group—so you can connect your comments with what they care about.

Content. The actual message you share should address the issues that your audience cares about, not the ones you think they should care about. This is a subtle distinction with dramatic implications. If you do not address something that helps them make their lives better or improves the life of someone they care about, you are dead on arrival.

Make It Personal. Few things can help you bond and establish a connection with a group better than knowing and using people’s names.

• Obtain a participant list ahead of time and read through the list out loud several times. If possible, learn the correct pronunciation of the difficult names.

• As you  meet a new participant, say her name quietly to yourself a few times and make any associations that will help you recall the name later.

More “We” than “Me.” If you are truly focused on the audience, you will use more inclusive language. Rather than saying “I did this” and “Look at me,” you will inherently talk more about them, using either the words “you” or “we.”

Listen. As you are speaking, shift your focus from how you are doing to how the audience is doing. When you “listen” to the audience, you are much more aware of their verbal and nonverbal reactions during your speech. Are they smiling and nodding their heads? Yes; you are in the zone.

Adjust. As you listen to your audience, you can either continue as planned or adapt your speech. Because you aren’t going to hit the mark all the time, always prepare a plan B to pull out of your back pocket. Audiences are quite forgiving as long as they know you care about them. They want you to succeed. So if one technique doesn’t work, try another until you do connect.

 

Trend #8 Presentation Co-Creation

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Posted on 28th October 2010 by Kristin Arnold in Engaging Mindset |Opening Activities |PowerPoint |presentation skills |Speaking Trends

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Brad MacMillian, president of Meeting Professionals International (MPI) says that “the number one thing an audience wants is to feel involved in the actual creation and development of the session.  When they are involved, they are much more connected, they feel it is more personal to them, and they get more out of it.

Now let me give you an example.  When Don Tapscott, author of the best-seller Wikinomics, was our keynote speaker at MPI, he did a great job in advance of reaching out to all our attendees.  He blogged with them, invited questions before the event, and considered them; he built them right into his presentation.  So, in essence, he built his presentation around the interests of his audience even before they got there.  The audience felt like they were personally involved.  They felt like they could see their fingerprints all over the content he delivered.  And so they got more out of it to.  And Don went the extra step and engaged with people after the fact, too.  It really was an end-to-end experience.  It was personal, and the people who were in the audience felt that they had collaborated and created something remarkable.”

And for those of us who use PowerPoint, I believe the Ipad is a game changer for presentations. Why?  Because it makes it much easier for the presenter to go where the audience wants to go – right there on the stage in real time!

Most PowerPoint presentations are linear in fashion – unless you have figured out how to insert hyperlinks to help you “jump” from one slide to another or remember the slide number so you can “go to” a specific slide in your presentation.  But, it requires a bit of finesse to go over to the computer and hit some keys or manual dexterity to move your mouse over the just the right spot.

The Ipad changes all that.

The “computer” is in your hand, and you can simply tap on the screen.  Doesn’t require much finesse or dexterity.

So, you may ask, what’s the big deal?  It allows the presenter to easily go where the audience wants to go!

You can set up a “splash page” which is a main menu of topics you think you should cover – and then let your audience decide where to start and where to go so their fingerprints are all over the presentation.

Trend # 6: Shorter General Session Speeches

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Posted on 23rd October 2010 by Kristin Arnold in Speaking Trends

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While I don’t have any statistical evidence for this, I do believe that the “slot” allocated for a keynote or general session speaker is getting shorter.  It used to be quite common to have a speaker present for 60-90 minutes.  These days, it is more like 45-60 minutes and I see that trend continuing.  People want more variety, and you can squeeze two speakers into a 90 minute spot.  One of ‘em is bound to be great!  Even better if both of ‘em hit it out of the park!

Trend #5: Market Maturity

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Posted on 18th October 2010 by Kristin Arnold in presentation skills |Speaking Trends

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I just came back from Paris, France where I attended the French Professional Speakers Association (Association Française Des Conférenciers Professionnels) where over 60 professional speakers came together for an “immersion into the know-how and awareness of world-renowned speakers.” After many informal discussions, most participants agreed that France is an emerging market for professional speakers.  French companies are used to asking people from within their own organizations to read their powerpoint slides.  They don’t do a whole lot of motivation,  storytelling, or interaction.  I would call these presenters “industry speakers” vs. a “professional speaker” who gets paid to deliver that presentation.

The United States and other countries such as Canada and the United Kingdom are undeniably more mature markets where the participants are used to seeing professional speakers and have a rather high expectation for exceptional content and platform excellence.

Okay, so this is an oversimplification – as there are multinational companies and organizations that cut across geographic boundaries, but for this “trend,” let’s keep it simple!

Thanks to internet access and the availability of global communications technologies, countries (and organizations in those countries) are becoming more sophisticated, savvy buyers AND participants.  Yes indeed, the world is becoming flatter every day, and there are opportunities to speak all over this planet – if you are a good match between the culture and maturity.