The Power of the Mastermind

0 comments

Posted on 16th December 2011 by Kristin Arnold in Engaging Mindset |Facilitation |Group Interaction |Word Choice

In his seminal book, Think and Grow Rich, Napoleon Hill coined the concept of the mastermind alliance.  He believed that a group of like-minded, achievement oriented individuals could dramatically leverage each other’s success.  This Mastermind concept has proven itself over time as a valuable resource for people of every profession – including yours.

I was recently reminded of the power of the Mastermind with Randy Gage’s Prosperity TV posting.  He spent a few days at the Ritz Carlton in Key Biscayne, FL with a handful of peers to work “on” vs. “in” the business.  He talks about a “kitchen cabinet” – a circle of influence of those people you know and trust to bounce ideas off and give each other feedback.  In his video blog posting, he states three conditions for success for a more formal mastermind:

1)  Sacred.  People agree to the times you meet.

2) Confidentiality. Whatever is said in the group, stays in the group.

3) Size.  4-5 or 8 or max of 11, depending on how much “flavor” you want to have in the group!

I am not only a member of a Mastermind group (actually, we call ourselves the “MagicMind” because our group is where magic happens!), but I also facilitate executive mastermind sessions.   There are a few key ingredients you need to have to make sure the magic comes together:

1) Have the right chemistry.  The success of any mastermind group depends on the combined character of the group.  They can be from the same profession – although having people from various professions or industries gives the group more “outside” than “insider” thinking.  If from various professions, the people may be similarly structured,  facing similar business issues, share spheres of influence, have a common clientele and/or have similar ambitions.  Carefully select whom you invite.  They don’t even have to know each other initially, however the dynamics will need to shift into a trusting relationship.  BTW, They should NOT be competitors – it makes the dynamic go wonky!

2)  Agree on the objective.  A mastermind group inherently shares information, best practices and serves as business advisors and sounding boards in a non-competitive environment.  That’s pretty standard.  Then there are mastermind groups that hold each other accountable.  Entirely new objective – and I’ve seen some masterminds who embrace the notion of accountability and others who reject it.  It’s simply a choice.

3)  Make it intimate.  No, I am not talking about romantic.  Intimate.  So you can focus on the people, tailor the topics, and go deep into the solutions.  Randy’s group went to the Ritz-Carlton; you can have a mastermind in your living room.  It’s a conversation, not a presentation, so you want to limit the number of people you invite.  I agree with Randy on this.  Depending on your group, you may have only 4 or 5 – or as many as 12 or 13.  Anytime you go over a baker’s dozen, you’ll break into smaller groups to have more meaningful discussions – and the more time-consuming each session will be!

4)  Appoint a Facilitator.  Whether you identify one person from the group or you bring in an outside facilitator, somebody needs to set the agenda and keep them focused and on track.  Otherwise, it just turns into a bitch session – and we don’t want that!

How do you tap in to the potential synergy of a group?   Each member commits to maximizing each other’s success…through the power of the Mastermind!

Understanding Your Audience as a Speaker

0 comments

Posted on 17th November 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |presentation skills |Set The Tone |Uncategorized |Word Choice

, , , , , , ,

To be an effective, engaging presenter, you have to let go of your own internal conversations and focus on your audience. This means you have to care sincerely about and want to connect with each person in the audience. They need to know that you are putting their needs first. That means you need to know enough about them so they feel they can trust you and will want to listen to you.

Research. We all despise the speaker who delivers his presentation on autopilot, never changing a word. It is the same presentation for one audience as it is for a completely different audience. To engage an audience, a presenter needs to find out their hopes, fears, and interests. Take the time to understand the people, their backgrounds, and the collective culture—often called the “personality” of the group—so you can connect your comments with what they care about.

Content. The actual message you share should address the issues that your audience cares about, not the ones you think they should care about. This is a subtle distinction with dramatic implications. If you do not address something that helps them make their lives better or improves the life of someone they care about, you are dead on arrival.

Make It Personal. Few things can help you bond and establish a connection with a group better than knowing and using people’s names.

• Obtain a participant list ahead of time and read through the list out loud several times. If possible, learn the correct pronunciation of the difficult names.

• As you  meet a new participant, say her name quietly to yourself a few times and make any associations that will help you recall the name later.

More “We” than “Me.” If you are truly focused on the audience, you will use more inclusive language. Rather than saying “I did this” and “Look at me,” you will inherently talk more about them, using either the words “you” or “we.”

Listen. As you are speaking, shift your focus from how you are doing to how the audience is doing. When you “listen” to the audience, you are much more aware of their verbal and nonverbal reactions during your speech. Are they smiling and nodding their heads? Yes; you are in the zone.

Adjust. As you listen to your audience, you can either continue as planned or adapt your speech. Because you aren’t going to hit the mark all the time, always prepare a plan B to pull out of your back pocket. Audiences are quite forgiving as long as they know you care about them. They want you to succeed. So if one technique doesn’t work, try another until you do connect.

 

Words Matter

0 comments

Posted on 15th October 2011 by Kristin Arnold in Engaging Mindset |Facilitation |presentation skills |Questions |Set The Tone |Uncategorized |Word Choice

Words matter – at least that’s what my dear friend and colleague, Pamela Jett says.  (Full disclosure: It is also the name of her communication training and consulting company!).

It’s true.  The words you use to describe any change you want to see on your team, in your organization or with your clients makes all the difference. Especially the words leaders use to cultivate a cultural change in behavior.  Leaders may use a “hinge”: a word or words that capture the essence of the change.  Here are some examples I have run into lately with some of my clients:

Game Changing Innovation.  What does that really mean?  It meant one thing to the Leadership Team, and yet when you talked to the frontline, they had a hard time getting their arms around the concept.

Edgy.  What does that really look like?  Edgy has two sides of the same coin: a healthy, intense trend-setting vibe – but can also be seen as touchy, irritable, or intolerant.

Lean.  What’s the goal? Cut to the bone, anorexic lean or optimum body mass?  And what’s driving the diet?  You’ll take different strategies depending on the answer….

Unfortunately, you can’t assume that everyone has a common understanding of these words – especially in the context of the organization.  Each person brings their own experiences, biases and nuances to the word – and interprets the meaning differently.  As you use these hinge words, take the time to make these crucial words come alive.  Try to:

Expound.  Explain the meaning of the words in as much detail as you can.

Examples.  Provide examples to demonstrate the meaning of the words.

Analogy.  Tie it to a completely different concept with similar characteristics.

Demonstrate.  Show them concrete ways they can contribute.

Sometimes, you have to slow down in order to speed up to make the change happen.  It is well worth the investment of time to get everyone on your team and in your organization singing off the same sheet of music.

We have become masters of teasing out the common understanding of these critical hinge words in our high stakes meeting facilitation services and our presentations as a mainstage conversationalist.  Give us a call to find out how!

 

 

Show Where You’re Going with a Team Map

0 comments

Posted on 6th October 2011 by Kristin Arnold in Engaging Mindset |Facilitation |Group Interaction |presentation skills |Set The Tone |Uncategorized |Visuals/Props |Word Choice

One and done?  Or, is your team meeting one in a series of meetings to accomplish a specific result?

If it is the latter, I have always found it helpful to put together a “team map” – a graphic or visual representation of the team’s journey.  The team map shows the high-level components of a series of meetings – all leading to the end result.

Use the team map much like you would use a roadmap to drive to a specific destination.  Talk about it at the beginning to get agreement and alignment to the overall process.  Post it on the wall to remind team members where they are in the process. And celebrate when you move from one phase to another!

Here is a simple example of the Shewart Plan-Do-Check-Act Cycle:

When improving a process, you can use this simple visual:

Or, you can use a more detailed version.  (I call this the left brained version as it is just a table with no graphics or colors!):

You can throw in a bit of color:

Or add in graphical elements:

Just as you use a roadmap when driving to your destination, try creating a team map to show the critical milestones along the way to success.

 

 

 

Ask Engaging Questions During Your Presentation

0 comments

Posted on 5th October 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |Humor |presentation skills |Questions |Speaking Trends |Uncategorized |Word Choice

,

presentation skillsOne of the most powerful ways you can connect with your audience and begin a conversation is by asking an engaging question – and then be silent.  Wait for the answer.  If you suffer the silence for one or two seconds, and look like you are expecting a response, someone will answer you!

Many speakers get nervous and answer their own question (otherwise known as a “rhetorical” question), which severely limits interaction.  They might ask a series of rhetorical questions where they don’t get, nor were they expecting a response.  Then, when they poll the audience (a show of hands, please), they wonder why people don’t raise their hands!

Most audiences get confused.  Do you want an answer or not? If you want an answer, pause and listen for the answer.  If you are going to poll the audience, ask the question and model the behavior you are looking for.  For example, “Who here…” and while you are asking the question, raise your hand high in the air.  This sends a clear signal that you are expecting those people who will say “yes” will raise their hand with you.  Moreover, you are the one person in the room who can see all the results, and enquiring minds want to know.  Share the results in the form of a statistic: “That looks like thirty folks, so that’s 10 percent of the group.”  Or, if you want to make it a tad bit funny, be more precise, even though it is obviously a best guesstimate:  “27 folks agree, and that is 13.3 percent of the group.”

Engage the Audience with “Me Too” Stories

0 comments

Posted on 28th September 2011 by Kristin Arnold in Engaging Mindset |Facilitation |Group Interaction |presentation skills |Uncategorized |Word Choice

Once upon a time, I was facilitating a strategic planning session sponsored by two senior executives. Each of the two executives opened the session in two distinct ways:

Executive #1 went to the front of the room and thanked the participants for coming.  He said he was excited about the work we were going to do.  Ho hum.  Nice, but boring.

Executive #2 went to the front of the room and started with a story about driving his car… to work? To their biggest client’s office? To the beach? To Disneyland?  He immediately engaged the participants by creating an analogy between his drive and the group’s strategic planning efforts.  The audience was much more interested in his remarks.  They were different, they were personal, and they could see themselves driving to Disneyland!

Since the dawn of man, we have gathered around the fire, rapturously listening to stories that define what is important to the clan.  Today’s audiences are not too different from our ancestors. When listeners hear a well-told story, they take a journey with you, correlating their own experiences with yours.  Your story becomes their story or it reminds them of a similar story from their own lives.  This is called a “Me Too Moment.”  Your stories help you build a connection to your audience.  It could be a story about yourself or someone you know.  If you don’t have enough stories of your own, you can certainly “borrow” a story as long as you cite the source and ask their permission if at all possible.  Please, do NOT brag about your accomplishments, lift a story off the Internet, or repackage a borrowed story to sound like it happened to you.

But here’s the weird part: After one of your presentations, a participant will share her “Me Too Moment,” which is a vastly different story from your own and with a different meaning altogether!  I used to think these people just didn’t get the point until I realized that they got the point they needed to get.  And that’s what so great about stories: each audience member can derive their own unique takeaway from the exact same story!  Your audience may not remember exactly what you said during your presentation but they will remember your stories.

Word Clouds in your Presentation

0 comments

Posted on 22nd July 2011 by Kristin Arnold in presentation skills |Uncategorized |Visuals/Props |Word Choice

Word Cloud of this blog entry generated using Tagcloud.com

Sometimes, you can’t find the right visual to use during your presentation.

Why not try a “word cloud” – a visual representation for key words used on a website, in a speech, or other intact use of language.  Most of us are used to seeing word clouds on a website, and they make a fabulous fall back when you just can’t find the right picture.  OR, you are introducing a specific group of terms, ideas or concepts to the audience.

According to Wikipedia (the font of all knowledge!), a word cloud typically consists of single words, normally listed alphabetically, and the importance of each tag is shown with font size or color. This format is useful for quickly perceiving the most prominent terms and for locating a term alphabetically to determine its relative prominence.

There are several word cloud generators on the web, and each one is just a little bit different.  Most are easy to use, free and may require a username and password. Check out Wordle, TagCrowd, Taxedo, Word It Out or ABCya.  You might also be interested in Techmynd which quickly scrambles words.

Getting to Give Your Presentation

0 comments

Posted on 24th November 2010 by Kristin Arnold in Engaging Mindset |Word Choice

Since US Thanksgiving is tomorrow, I wonder how many of us are really thankful that we get to give a presentation?

As one of our biggest fears, public speaking can be seen as a chore – something you HAVE to do.  For whatever reason, we have to muster up the gumption to stand in front of people we admire, work for, or don’t even know.

But it doesn’t have to be that way.

It was three or four months before I became President of the National Speakers Association – where all forty chapters expect the President to travel to their town to present at a chapter meeting.  Don’t get me wrong – it’s not like I didn’t want to go, but forty chapters is an awful lot in a year while I still needed to hold down the business.   Whenever I would share the news of my presidency with others, I was using the words, “I have to go to these chapter presentations.”  Subliminaly, I wasn’t being particularly thankful for this opportunity.

A motivational speaker (and I can’t remember who it was-sorry!) completely reframed this magnificent opportunity for me.  He said something like:  Often times in life, we can approach things one of two ways:  We have to do something or we get to do something.  A simple switch of words completely reframed my perspective.

I get to present at forty chapters this year.  I get to be President of the National Speakers Association.  I get to have turkey with my family tomorrow.  Sure beats having to do something.

What are you thankful for – what do you get to do?

Weave People’s First Names into your Presentation

0 comments

Posted on 2nd November 2010 by Kristin Arnold in Engaging Mindset |Stories |Video examples |Word Choice

In addition to using inclusive language, try weaving in a few pronouns into your presentation.  People just love to hear their first names, so mention their names when you can.  Sometimes, this can come from a story you heard while mingling – or just reaching out to connect with a person during your presentation.

Check out this video blog that shows Joe Calloway, CSP, CPAE using inclusive language and personalizing his presentation.

Use Inclusive Language During Your Presentations

0 comments

Posted on 11th September 2010 by Kristin Arnold in Engaging Mindset |Video examples |Word Choice

, ,


This blog is all about making your presentations more engaging and interactive so your audiences will be inspired to take action. One question that keeps coming up is “How do you know?”  Other than witnessing the audience’s response to your speech, here’s a simple litmus test to tell if you are using inclusive language or making it all about YOU.

Check out this 3 minute video explanation of this technique taken from my book, Boring to Bravo: Proven Presentation Techniques to Engage, Involve, and Inspire Your Audiences to Action.  And, if you’d like to take up the challenge to listen to one of your presentations and count how many times you use the inclusive words of you, yours, we, and ours versus the more self-centered words of I, me, and mine, then download this checksheet.  Ideally, you want to have a ratio of at least 2:1 in using more inclusive language.

This is the first in many video descriptions of the various techniques – and will also be posted in the video library.  Enjoy the video!