Insights as NSA President

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Posted on 27th October 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |Humor |Opening Activities |PowerPoint |presentation skills |Questions |Set The Tone |Speaking Trends |Stories |Uncategorized

It’s been a few months since I handed over the gavel of the National Speakers Association.  Oddly enough, most people expected me to go through PPD – post-presidential depression – a second cousin to post-partum depression.  I keep waiting for the funk to set in, but I don’t think it’s going to happen.  I’m just so excited about reconnecting with clients and re-engaging into the business!

Upon reflection, I thought I would share a few of my “insights” while serving as NSA President for the past year.

  1. Never check email after dinner or 7pm, whichever comes first.  Even the slightest nuance, idea, or member concern will rattle around in your head throughout the night.
  2. It’s the People.  I am often asked, “What’s the best part of being president? Hands down, it’s the people I have met.  Learning from and leaning on people who have been there before you, who are going through the same trials and tribulations, and helping those who are traveling the road you just traveled.
  3. Experience Matters.  I was chatting with a speaker who said his area of expertise was on leadership.  I innocently asked, “So what have you led?” and he told me it was none of my business.  I then discovered he had never managed nor led any organization!  Nothing beats experience when talking about your area of expertise.  Some call it practice what you preach.  I call it “eat your own dog food.”  If you talk about it, you should not only practice those same principles on and off the platform, but it should be so ingrained in your MO, your DNA, or tattooed on your rear end like one of my clients who manages assets.  You think I’m kidding, she actually got a tattoo on her ass…ets!  And I went and got myself a heap of experience at NSA when it comes to strategic planning, facilitating our board meetings and building a team!
  4. We are living in the Era of Engagement.  People want to contribute – to provide input, to comment on what’s happening in their world.  As professional speakers, the more we can ask for the audience’s contributions and comments up front, the better we can create an event that really connects with our audiences – and that they will want to keep the conversation flowing long after the presentation through blogs, listservs and discussion groups. Social networking is all about starting and keeping communities connected and the conversation flowing.  We haven’t even begun to tap into the possibilities to connect with our clients, prospects, and with the entire world.
  5. Keep It Small, Focused and F2F.  So here’s the curious thing.  When 9/11 hit in 2001 and then when the global economy crashed and burned in 2008, the prognosis for the meetings industry was well, not so great.   Theoretically, all of the meetings were going to shift to the virtual world.  But that has NOT the case.  What has happened is a global trend toward fewer meetings, smaller meetings and with the content more tightly focused.  The value on these face-to-face meetings has become much higher as people are investing their time specifically in order to meet face to face.  Meetings are also becoming smaller in number of attendees physically present, with an extended reach beyond the four walls of the meeting.  These hybrid meetings include streaming video and content discussions running at the same time as the actual event so people outside the room can participate in real time.
  6. The world is indeed flat.  We are living in a global economy.  NSA-US is  the world’s largest and oldest association dedicated to the art and business of professional speaking.  It was a pleasure to travel around the nation and the world representing the NSA-US – and seeing just how much we have in common..
  7. Leadership is not about immediate gratification.  Especially with a volunteer association steeped in tradition, suffice it to say that you won’t see immediate results.  It is the long term progress to our strategic plan that keeps us focused and motivated, providing even greater value to our members.

I am thrilled with the progress NSA continues to make on behalf of our members, and I will hold dear the memories, experiences, and relationships with my speaker buddies.  And, I am equally excited to get back to “work”!

 

I thank you for the tremendous opportunity to serve you and represent you throughout the United States as and world.  See you in Anaheim soon!

 

 

 

An Attitude of Gratitude Beyond Thanksgiving

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Posted on 10th October 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |Humor |presentation skills |Set The Tone |Uncategorized

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It’s Thanksgiving day here in Canada and we’re having a turkey feast with our family.  The sun is shining through an Indian Summer day and all is right with the world.  Doesn’t get much better than this.

A simple entry

As we went around the dinner table sharing our thanks for the year, it reminded me just how important it is to be thankful each and every day – not just on Thanksgiving.  Of course, I’ll be able to celebrate the US version of Thanksgiving in another month (pass the gravy, please!); however, I’ve started to make it a practice to start each day writing three things to be grateful for in my Gratitude Journal.

This past summer, Steve Foran gave a short presentation at the CAPS Halifax chapter meeting where he talked about the importance of giving thanks.  Yes, it is a message we have heard before: Have an Attitude of Gratitude.  Yet Steve did something different.  He handed each of us a small 3″x5″ leather, hardcover journal.  He challenged each of us to write three things we are grateful for.

I have been doing this since August, and I notice the day starts much more positive and energized.

What can you do to bring an attitude of gratitude to your team?

Ask Engaging Questions During Your Presentation

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Posted on 5th October 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |Humor |presentation skills |Questions |Speaking Trends |Uncategorized |Word Choice

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presentation skillsOne of the most powerful ways you can connect with your audience and begin a conversation is by asking an engaging question – and then be silent.  Wait for the answer.  If you suffer the silence for one or two seconds, and look like you are expecting a response, someone will answer you!

Many speakers get nervous and answer their own question (otherwise known as a “rhetorical” question), which severely limits interaction.  They might ask a series of rhetorical questions where they don’t get, nor were they expecting a response.  Then, when they poll the audience (a show of hands, please), they wonder why people don’t raise their hands!

Most audiences get confused.  Do you want an answer or not? If you want an answer, pause and listen for the answer.  If you are going to poll the audience, ask the question and model the behavior you are looking for.  For example, “Who here…” and while you are asking the question, raise your hand high in the air.  This sends a clear signal that you are expecting those people who will say “yes” will raise their hand with you.  Moreover, you are the one person in the room who can see all the results, and enquiring minds want to know.  Share the results in the form of a statistic: “That looks like thirty folks, so that’s 10 percent of the group.”  Or, if you want to make it a tad bit funny, be more precise, even though it is obviously a best guesstimate:  “27 folks agree, and that is 13.3 percent of the group.”

A Senior Moment on Stage

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Posted on 26th August 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |Humor |presentation skills |Uncategorized

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I recently attended a national convention when one of the speakers had a “senior moment” – she forgot her lines.  It was only a five minute speech, and so she had carefully crafted her speech, practiced methodically and came out onto the stage with energy and enthusiasm.   She performed her speech, much like she practiced it in the car, in the mirror, or to her friends.  Unfortunately, when you are speaking to a thousand people, it just isn’t the same.

Somewhere in there, she got lost.  It could happen to all of us.  In fact, it probably has.  Maybe not to a room of a thousand, but surely, somewhere in your life, you forgot where you were.

So what are your options?

1)  You can pause, take a deep breath, collect your thoughts and you’ll get back on track.  It might not be where you left off….and you might have left out a word, sentence or even paragraph, but you’ll enter back into the speech where it makes sense to you.  And the audience will be none the wiser.  They don’t know what your speech draft looks like – so they have nothing to compare it to!

2)  You can take a deep breath, and subtly refer to your notes – if you have them close by on the lectern, taped to the floor, or have them in your hand.  This is okay too as most audiences are very forgiving.  They appreciate your effort to speak to them rather than to the paper your speech is written on.  And well, most people are thrilled that they don’t have to be up there giving the speech, so they are really quite supportive (most of the time).

This presenter chose option 2.  Repeatedly.  And got more flustered as she got more lost.  And those of us in the audience felt her pain. There was a collective will to have her succeed.

When option 1 or 2 doesn’t work, then just put your notes down and speak from the heart.  Find a friendly face in the audience and tell them what you meant to say.  You’ll find that a few of those words, sentences, and even paragraphs will find their way back into your speech. In fact, you might even give a more heartfelt presentation than the one you rehearsed!

What do you do when you have a senior moment and forget your lines during an important presentation?

Marking a Few Major Milestones!

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Posted on 12th August 2011 by Kristin Arnold in Engaging Mindset |Facilitation |Group Interaction |Humor |presentation skills |Set The Tone |Speaking Trends |Stories |Uncategorized

Have you ever had a huge goal that took you a fair amount of time to achieve?  It’s superbly satisfying to check the box, mark it off and celebrate success!  In the last week, I have had THREE major milestones converge all at the same time!

1) I relinquished the Presidential gavel of the National Speakers Association to now-President Laura Stack, CSP.  Although I remain as Immediate Past President with Nominating Committee and CEO Evaluation duties, it’s quite satisfying to be “done” as President – and to have made a difference.  And since I talk about teamwork, the lessons learned leading a 3,100 member organization is priceless!  You can read my swan song given at our business meeting at our National Convention last week.

2)  After a year of mucking about with an aged website, I have finally launched a brand-new upgraded website.  Still working out a few kinks, but I’m thrilled with the clean lines, ability to navigate easily and my new line of business:

3)  As a high stakes meeting facilitator and professional speaker, I have merged the two skills into a new category: “Mainstage Conversationalist” – when presenting to a large group becomes more of an interactive discussion.  I’ve been mulling this around for a year or so (ever since I became NSA President), trying to figure out what to call it, and how to position it in the marketplace.  It has gotten some recent traction from forward-thinking executives and meeting planners who want the audience to be part of a meaningful discussion.

So, this past week has been a watershed week.

It all started with a goal – and some major milestones to make it happen.  Without a goal without a due date is just a dream.  When you add a dose of action, you’ll get real results!

Never Do For the Audience What They Can Do For Themselves

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Posted on 3rd June 2011 by Kristin Arnold in Closing Activities |Engaging Mindset |Facilitation |Group Interaction |Humor |Uncategorized

Bob Pike

Bob Pike, a renowned champion of participant-centered training is often quoted as saying, “Never do for the audience what they can do for themselves.”  As you review your presentation, ask yourself whether you are doing something that an audience member can do just as easily.

When you ask an audience member to do something for you, she feels special.  She morphs into a participant while sending a subliminal signal to the rest of the audience that you are reaching out for help, and they might be more willing to cooperate when you ask them to do something later.  It can be something as simple as asking for help in setting up the room, being a timekeeper or recorder, or a “runner.”

Those are the easy things you can do.  Demonstrations, skits, competitions, and role-plays are more complex interactions that take more thought and deliberate consideration but have HUGE payoff because they are HUGELY memorable.

One of my most impressive interactions is a team-based psychological experiment I first read about in Harvard Management Update.  I wanted to talk about it but thought it would be much more powerful as a demonstration.  So I obtained the original study and developed a scenario with four participants to show the effects of freeloading on a team.  I then practiced SEVERAL times with friends, family, and relative strangers off the street.  Wildly popular.  Wildly memorable.  I didn’t just dream it up during the middle of the presentation.  These things take a bit of forethought.  And patience.  And are well worth the investment of time.

Do’s and Don’ts when Using Cartoons

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Posted on 23rd February 2011 by Kristin Arnold in Humor |PowerPoint |presentation skills

A Cartoon from Cartoon Resource

Back from the National Speakers Association UnConference in Atlanta at the brand new Loews Hotel.  Amazing conference, great vibe and fabulous food.  What more could you ask for?

Met with one the exhibiters, Nancy Terrell at Cartoon Resource and thought I would pass along her list of do’s and don’ts when using cartoons:

Cartoons and humorous illustrations can be a great asset for speakers and authors.  Below are some do’s to think about when commissioning cartoons:

  • Do expect the cartoon company to take the time to understand your platform and objectives;
  • Do expect the cartoon to explain content, thus allowing you to have less text on the page;
  • Do consider color, not just black & white.  Color grabs attention bringing more “zip” and “wow” to the discussion – it’s more contemporary;
  • Do expect the cartoon company to do the search for you at no additional charge.

When it comes to using cartoons in your work:

  • Do trust the cartoon to help you change the informational rhythm of  your talk;
  • Do make sure you have enough white space around the image to make it pop off the page;
  • Do keep your text to a minimum on the cartoon page. Let the cartoon make the point for you;
  • Do get a cartoon file big enough to use in both Powerpoint and printed materials; a 300 dpi file;
  • Do make sure that the cartoon you are buying has the right to use it in all of your materials-such as presentation, handouts, books, website;
  • Don’t assume your purchase of cartoon rights extends beyond one-time use;
  • Don’t click through the cartoon page too fast. Let your audience fully absorb the tie-in between cartoon and salient point;
  • Don’t be afraid to use color. It catches the audiences’ attention faster.

The primary ‘do’ is to expect rapid and on-target cartoons and reasonable pricing when you work with a cartoon/humorous illustration company. Expect the cartoons to be clever AND on-target.

Choose cartoons that could have been created by you if you could draw or if the cartoonist really knew your topic and your presentation inside out. The right cartoon is an underline for your presentation points.  It hits the bullseye. You can see your message going in through the eyes of the audience as well as the ears. And if it’s really clever, you can take a few seconds to have a sip of water before the laughter subsides.