Insights as NSA President

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Posted on 27th October 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |Humor |Opening Activities |PowerPoint |presentation skills |Questions |Set The Tone |Speaking Trends |Stories |Uncategorized

It’s been a few months since I handed over the gavel of the National Speakers Association.  Oddly enough, most people expected me to go through PPD – post-presidential depression – a second cousin to post-partum depression.  I keep waiting for the funk to set in, but I don’t think it’s going to happen.  I’m just so excited about reconnecting with clients and re-engaging into the business!

Upon reflection, I thought I would share a few of my “insights” while serving as NSA President for the past year.

  1. Never check email after dinner or 7pm, whichever comes first.  Even the slightest nuance, idea, or member concern will rattle around in your head throughout the night.
  2. It’s the People.  I am often asked, “What’s the best part of being president? Hands down, it’s the people I have met.  Learning from and leaning on people who have been there before you, who are going through the same trials and tribulations, and helping those who are traveling the road you just traveled.
  3. Experience Matters.  I was chatting with a speaker who said his area of expertise was on leadership.  I innocently asked, “So what have you led?” and he told me it was none of my business.  I then discovered he had never managed nor led any organization!  Nothing beats experience when talking about your area of expertise.  Some call it practice what you preach.  I call it “eat your own dog food.”  If you talk about it, you should not only practice those same principles on and off the platform, but it should be so ingrained in your MO, your DNA, or tattooed on your rear end like one of my clients who manages assets.  You think I’m kidding, she actually got a tattoo on her ass…ets!  And I went and got myself a heap of experience at NSA when it comes to strategic planning, facilitating our board meetings and building a team!
  4. We are living in the Era of Engagement.  People want to contribute – to provide input, to comment on what’s happening in their world.  As professional speakers, the more we can ask for the audience’s contributions and comments up front, the better we can create an event that really connects with our audiences – and that they will want to keep the conversation flowing long after the presentation through blogs, listservs and discussion groups. Social networking is all about starting and keeping communities connected and the conversation flowing.  We haven’t even begun to tap into the possibilities to connect with our clients, prospects, and with the entire world.
  5. Keep It Small, Focused and F2F.  So here’s the curious thing.  When 9/11 hit in 2001 and then when the global economy crashed and burned in 2008, the prognosis for the meetings industry was well, not so great.   Theoretically, all of the meetings were going to shift to the virtual world.  But that has NOT the case.  What has happened is a global trend toward fewer meetings, smaller meetings and with the content more tightly focused.  The value on these face-to-face meetings has become much higher as people are investing their time specifically in order to meet face to face.  Meetings are also becoming smaller in number of attendees physically present, with an extended reach beyond the four walls of the meeting.  These hybrid meetings include streaming video and content discussions running at the same time as the actual event so people outside the room can participate in real time.
  6. The world is indeed flat.  We are living in a global economy.  NSA-US is  the world’s largest and oldest association dedicated to the art and business of professional speaking.  It was a pleasure to travel around the nation and the world representing the NSA-US – and seeing just how much we have in common..
  7. Leadership is not about immediate gratification.  Especially with a volunteer association steeped in tradition, suffice it to say that you won’t see immediate results.  It is the long term progress to our strategic plan that keeps us focused and motivated, providing even greater value to our members.

I am thrilled with the progress NSA continues to make on behalf of our members, and I will hold dear the memories, experiences, and relationships with my speaker buddies.  And, I am equally excited to get back to “work”!

 

I thank you for the tremendous opportunity to serve you and represent you throughout the United States as and world.  See you in Anaheim soon!

 

 

 

The Alphabet Soup of a Certified Professional Facilitator and Professional Speaker

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Posted on 24th October 2011 by Kristin Arnold in Facilitation |Group Interaction |Uncategorized

You may be wondering, “What’s with all the letters behind your name, Kristin?”  Looks like an alphabet soup, doesn’t it?

Yes, I am certifiably certified – as a professional facilitator (CPF), professional speaker (CSP) and management consultant (CMC).  I got my MBA along the way, so we might as well throw that in there too!

Most professions have a way to assure prospective clients that they are hiring a competent professional and that they will receive quality services.  When you are ill, you look for a doctor who is certified in that speciality. Or, if you are designing a building, you want a competent architect to draw up your plans.  How do you know these professionals are competent?  They are known for their great work and have numerous testimonials to back it up.  They have excellent marketing materials and they are certified or licensed by their professional association.

At QPC Inc. – The Extraordinary Team, we just finished an upgrade of our main website, marketing materials and testimonial database.  And, we continue to be proud of the great work we do facilitating high stakes meetings, speaking at conferences and other events (I call this a “MainStage Conversation”) and training people on team, facilitation, and presentation skills.

It’s all focused on help you achieve astonishing results through teamwork and collaboration.  Give us a call to discuss how we can help your teams become extraordinary!

 

The Alphabet Soup of a Certified Professional Facilitator and Professional Speaker

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Posted on 24th October 2011 by Kristin Arnold in Facilitation |Group Interaction |Uncategorized

You may be wondering, “What’s with all the letters behind your name, Kristin?”  Looks like an alphabet soup, doesn’t it?

Yes, I am certifiably certified – as a professional facilitator (CPF), professional speaker (CSP) and management consultant (CMC).  I got my MBA along the way, so we might as well throw that in there too!

Most professions have a way to assure prospective clients that they are hiring a competent professional and that they will receive quality services.  When you are ill, you look for a doctor who is certified in that speciality. Or, if you are designing a building, you want a competent architect to draw up your plans.  How do you know these professionals are competent?  They are known for their great work and have numerous testimonials to back it up.  They have excellent marketing materials and they are certified or licensed by their professional association.

At QPC Inc. – The Extraordinary Team, we just finished an upgrade of our main website, marketing materials and testimonial database.  And, we continue to be proud of the great work we do facilitating high stakes meetings, speaking at conferences and other events (I call this a “MainStage Conversation”) and training people on team, facilitation, and presentation skills.

It’s all focused on help you achieve astonishing results through teamwork and collaboration.  Give us a call to discuss how we can help your teams become extraordinary!

 

Words Matter

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Posted on 15th October 2011 by Kristin Arnold in Engaging Mindset |Facilitation |presentation skills |Questions |Set The Tone |Uncategorized |Word Choice

Words matter – at least that’s what my dear friend and colleague, Pamela Jett says.  (Full disclosure: It is also the name of her communication training and consulting company!).

It’s true.  The words you use to describe any change you want to see on your team, in your organization or with your clients makes all the difference. Especially the words leaders use to cultivate a cultural change in behavior.  Leaders may use a “hinge”: a word or words that capture the essence of the change.  Here are some examples I have run into lately with some of my clients:

Game Changing Innovation.  What does that really mean?  It meant one thing to the Leadership Team, and yet when you talked to the frontline, they had a hard time getting their arms around the concept.

Edgy.  What does that really look like?  Edgy has two sides of the same coin: a healthy, intense trend-setting vibe – but can also be seen as touchy, irritable, or intolerant.

Lean.  What’s the goal? Cut to the bone, anorexic lean or optimum body mass?  And what’s driving the diet?  You’ll take different strategies depending on the answer….

Unfortunately, you can’t assume that everyone has a common understanding of these words – especially in the context of the organization.  Each person brings their own experiences, biases and nuances to the word – and interprets the meaning differently.  As you use these hinge words, take the time to make these crucial words come alive.  Try to:

Expound.  Explain the meaning of the words in as much detail as you can.

Examples.  Provide examples to demonstrate the meaning of the words.

Analogy.  Tie it to a completely different concept with similar characteristics.

Demonstrate.  Show them concrete ways they can contribute.

Sometimes, you have to slow down in order to speed up to make the change happen.  It is well worth the investment of time to get everyone on your team and in your organization singing off the same sheet of music.

We have become masters of teasing out the common understanding of these critical hinge words in our high stakes meeting facilitation services and our presentations as a mainstage conversationalist.  Give us a call to find out how!

 

 

An Attitude of Gratitude Beyond Thanksgiving

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Posted on 10th October 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |Humor |presentation skills |Set The Tone |Uncategorized

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It’s Thanksgiving day here in Canada and we’re having a turkey feast with our family.  The sun is shining through an Indian Summer day and all is right with the world.  Doesn’t get much better than this.

A simple entry

As we went around the dinner table sharing our thanks for the year, it reminded me just how important it is to be thankful each and every day – not just on Thanksgiving.  Of course, I’ll be able to celebrate the US version of Thanksgiving in another month (pass the gravy, please!); however, I’ve started to make it a practice to start each day writing three things to be grateful for in my Gratitude Journal.

This past summer, Steve Foran gave a short presentation at the CAPS Halifax chapter meeting where he talked about the importance of giving thanks.  Yes, it is a message we have heard before: Have an Attitude of Gratitude.  Yet Steve did something different.  He handed each of us a small 3″x5″ leather, hardcover journal.  He challenged each of us to write three things we are grateful for.

I have been doing this since August, and I notice the day starts much more positive and energized.

What can you do to bring an attitude of gratitude to your team?

Show Where You’re Going with a Team Map

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Posted on 6th October 2011 by Kristin Arnold in Engaging Mindset |Facilitation |Group Interaction |presentation skills |Set The Tone |Uncategorized |Visuals/Props |Word Choice

One and done?  Or, is your team meeting one in a series of meetings to accomplish a specific result?

If it is the latter, I have always found it helpful to put together a “team map” – a graphic or visual representation of the team’s journey.  The team map shows the high-level components of a series of meetings – all leading to the end result.

Use the team map much like you would use a roadmap to drive to a specific destination.  Talk about it at the beginning to get agreement and alignment to the overall process.  Post it on the wall to remind team members where they are in the process. And celebrate when you move from one phase to another!

Here is a simple example of the Shewart Plan-Do-Check-Act Cycle:

When improving a process, you can use this simple visual:

Or, you can use a more detailed version.  (I call this the left brained version as it is just a table with no graphics or colors!):

You can throw in a bit of color:

Or add in graphical elements:

Just as you use a roadmap when driving to your destination, try creating a team map to show the critical milestones along the way to success.

 

 

 

Ask Engaging Questions During Your Presentation

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Posted on 5th October 2011 by Kristin Arnold in Engaging Mindset |Group Interaction |Humor |presentation skills |Questions |Speaking Trends |Uncategorized |Word Choice

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presentation skillsOne of the most powerful ways you can connect with your audience and begin a conversation is by asking an engaging question – and then be silent.  Wait for the answer.  If you suffer the silence for one or two seconds, and look like you are expecting a response, someone will answer you!

Many speakers get nervous and answer their own question (otherwise known as a “rhetorical” question), which severely limits interaction.  They might ask a series of rhetorical questions where they don’t get, nor were they expecting a response.  Then, when they poll the audience (a show of hands, please), they wonder why people don’t raise their hands!

Most audiences get confused.  Do you want an answer or not? If you want an answer, pause and listen for the answer.  If you are going to poll the audience, ask the question and model the behavior you are looking for.  For example, “Who here…” and while you are asking the question, raise your hand high in the air.  This sends a clear signal that you are expecting those people who will say “yes” will raise their hand with you.  Moreover, you are the one person in the room who can see all the results, and enquiring minds want to know.  Share the results in the form of a statistic: “That looks like thirty folks, so that’s 10 percent of the group.”  Or, if you want to make it a tad bit funny, be more precise, even though it is obviously a best guesstimate:  “27 folks agree, and that is 13.3 percent of the group.”